gtk99's Privacy Policy

gtk99 ("we", "us") places the highest importance on the privacy of users in Bangladesh. This Privacy Policy explains what information we collect when you use the gtk99 website and services, how we use it, who we share it with, and what your rights are. By using our services, you are considered to have agreed to the terms of this policy.

1 Information We Collect

gtk99 collects various types of information to run its services smoothly and improve your experience. The information collected falls into two main categories — what you provide directly and what our systems record automatically.

1.1 What You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (as part of the KYC process)
• Home address
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
• Messages sent to support and communication history

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time of site access, page visit history, and click patterns
• Gaming history, betting transactions, and win/loss records
• Session duration and login/logout times

2 How We Collect Information

gtk99 collects information through the following methods:

• Account Registration: Directly from you when you create an account.
• Transaction Processing: Through payment gateways during deposits and withdrawals.
• Cookies and Local Storage: Through small data files stored in your browser.
• Support Communication: Through information sent via live chat or email.
• KYC Verification: Through documents submitted for identity confirmation.

3 How Your Information Is Used

Collected information is used only for legitimate and fair purposes. gtk99 uses your information for the following reasons:

3.1 Account Management and Service Delivery

• Creating accounts and verifying login
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Tracking gaming history and balance

3.2 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Preventing money laundering and fraudulent activity
• Verifying age and identity (KYC process)
• Detecting and closing multiple accounts

3.3 Improved User Experience

• Recommending games and content based on your preferences
• Analyzing and improving site performance
• Identifying and resolving technical issues

3.4 Communication and Support

• Sending important account-related notifications
• Responding to support requests
• Informing you about changes to policies

4 Data Storage and Security

gtk99 adopts industry-standard technical and organizational measures to protect your personal information.

Despite our best efforts to protect your data, complete security on the internet cannot be guaranteed. We always work to minimize risk and take prompt action in the event of any security breach.

5 Sharing Information with Third Parties

gtk99 never sells your personal information commercially. However, information may be shared to a limited extent in the following circumstances:

• Payment Processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
• Game Providers: Software providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive the minimum information technically required to operate games.
• Technology Partners: Trusted technology partners responsible for operating the site's infrastructure may receive limited information.
• Legal Obligations: In response to a court order or a lawful request from a law enforcement authority.
• Fraud Prevention: Notifying relevant authorities in cases of serious fraud or illegal activity.

Third parties we work with are bound by confidentiality agreements and may not use your information for any other purpose.

6 Cookies and Tracking Technologies

gtk99 uses cookies to ensure the website functions correctly and to improve your experience.

6.1 Essential Cookies

These cookies are essential for the basic operation of the site. Without them, login, maintaining sessions, or completing transactions would not be possible. These cookies cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your preferences and settings, such as language preference and account-related options.

6.3 Analytics Cookies

These cookies are used to understand how many users visit which pages, how long they stay, and where they come from. This helps us improve the site.

You can control or delete cookies at any time by changing your browser settings. However, disabling cookies may limit some features of the site.

7 Payment Information Security

All financial transactions on gtk99 are handled through trusted mobile financial services such as bKash, Nagad, Rocket, and Upay. We do not store your full payment account number or PIN on our servers.

Every financial transaction is secured with SSL encryption. No gtk99 representative will ever ask for your mobile banking PIN, OTP, or full account number. If anyone asks for this information, it is fraudulent and should be reported to us immediately.

8 Privacy of Minors

gtk99's services are strictly for those aged 21 and above. We do not knowingly collect information from anyone under 21. If we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects their minor child has created an account on our site, please contact us at [email protected].

9 Your Rights

As a gtk99 user, you have the following rights over your own information:

• Right to Know: You can request to know what information we hold about you.
• Right to Correction: You can request correction of any inaccuracies in your information.
• Right to Deletion: You can request deletion of your information in certain circumstances, except for information retained due to legal and regulatory requirements.
• Right to Restrict Processing: You can request that the processing of your information be restricted in certain cases.
• Right to Object: You can object to the way your information is being used.
• Right to Portability: You can request your information in a common format.

To exercise these rights, email [email protected]. We will process your request within a reasonable time.

10 Third-Party Links

If the gtk99 website contains links to external or third-party websites, we are not responsible for the privacy policies of those sites. Each third-party site has its own privacy policy, and if you use those sites, their policies will apply. We recommend reading the privacy policy of any other website before visiting it.

11 Changes to This Policy

gtk99 may update this Privacy Policy from time to time. If significant changes are made to the policy, we will notify you by email or by posting a notice on the site. Continuing to use the site after changes have been made means you accept the updated policy.

The "Last Updated" date at the top of this page will always indicate the date of the most recent revision. Older versions may be provided upon request.

12 Contact

If you have any questions, feedback, or complaints about this Privacy Policy, please contact our support team:

We are committed to your privacy and are always ready to address any concerns you have. gtk99 is dedicated to ensuring a safe, transparent, and trustworthy gaming environment at all times.